Frequently Asked Questions about Live Oak Bank Pavilion

The venue's entrance is on Harnett Street - between the Skyline Center building (formerly Thermo Fisher) and Marina Grill. 

Our box office is open Fridays from 10am-1pm. We're also open on show days from 10am until the headliner takes the stage. We're located downtown Wilmington on Harnett and Nutt St. Please note, if no shows go on sale to the general public on a particular Friday, the box office will remain closed. 
To purchase tickets online, click here. 

Our box office is located just inside the venue's main entrance off of Harnett and Nutt St.

Will call tickets are available for pickup on the day of the show at the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service: 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors opening so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

We have both! The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for ticketing purposes. There are no assigned seats on the lawn. You may rent a venue lawn chair or bring your own (low-profile chairs ONLY, legs must be no taller than 9"). You may also purchase a blanket at our guest services tent to sit on in the lawn, however, any personal blanket you bring must not exceed 4' x 8'.

There are 3 sections of reserved seats, and for some shows a GA PIT as well.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via e-mail and our social media pages on the day of the event:

Facebook  | Instagram

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected. Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

The VIP packages are typically managed by the artists' team or another 3rd party. If you purchased a VIP package, you should receive an email from their team's VIP representative with check in instructions. If it's 24 hours before the show and you still have not received an email from the VIP representative, send us a message on social and we will get this info for you.

VIP tables/seating are only available for our season ticket holders. See below for more information-

VIP Tables:

Reward clients, prospects, family or friends with concert experiences they’ll never forget.  Season tickets include VIP Parking, VIP Club access, in-seat wait service, dedicated entrance, upgraded restrooms and more.  For more information contact EvanFrazer@LiveNation.com | 919.719.5521

Premium Seats:

Fill out a form HERE and someone from our Premium Seats Department will contact you.

All of our events are all ages unless otherwise stated on the ticket. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Door times vary, but are typically an hour and a half prior to show time. Please check the specific event page on Ticketmaster as these times are subject to change. To find the listed door time, click More Info next to the event name.

Unless a show cancels or reschedules, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

Unfortunately there's no way for us to verify the legitimacy of your tickets from a ticket resale website. We can only verify tickets purchased directly though the venue's website/Ticketmaster. If looking for resale tickets, we recommend Ticketmaster's Verified Resale tickets. Learn more about Verified Resale here. 

Your phone is your ticket! Mobile tickets are downloaded directly to your phone. No need to print or search through your emails - find them in your Ticketmaster App or save them to your mobile wallet. Learn more about mobile tickets here. 

Please click here for more detailed information about our accessibility services. Live Oak Bank Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Bags - Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9” are allowed. If your bag does not meet these requirements, you may either pay for bag check and a venue supplied clear bag or return the bag to your car.

Cameras – nonprofessional only, no detachable lenses

Water – up to 1 gallon in a factory sealed or empty bottle

Small blankets no larger than 4’ x 8’

Lawn Chairs – low profile (seat no more than 9 inches off the ground)

Prescribed Medications and medical devices - we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Any bags that do not meet our bag policy:

Weapons of any kind (including pocket knives and pepper spray)

Alcohol

Outside food

Illegal drugs/substances

Glass containers

Cans

Hard sided/soft-sided coolers or lunchboxes

Laser pointers

Animals (except service animals)

Fireworks

Large golf-style umbrellas

Chain Wallets and other Chains

Professional cameras (with a detachable lens). 

Camping/lawn chairs with legs taller than 9"

No. Our amphitheater is located inside of a North Carolina public park, where smoking/vaping is prohibited.

Outside food and drink are not allowed in. You may only bring factory-sealed water up to a gallon. If you have dietary restrictions that venue concessions do not cover, ask for a venue supervisor who can offer further assistance. If you are bringing a baby or small child, you may bring in their snacks and food in a clear container or bag up to a gallon in size. 

Yes! However, only the low-profile style chairs (legs no taller than 9") are permitted. Any chair taller than this will not be allowed in. 

No. We do not allow weapons on our property - even with a permit. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Signs larger than 8.5 X 11 in (a standard sheet of paper) are not permitted into the venue. We do not allow banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

* Note - Some events do not permit signs at all - see the Day of Show tab for the latest information regarding specific show policies.

Yes, all of our events are all ages unless otherwise stated on the ticket. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Strollers are allowed in the lawn area only. They will be subject to a search upon entry. Wagons will not be permitted.

Only registered service animals are permitted inside the venue during a show. At Live Oak Bank Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.  
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team. 

No, we are a cashless venue. If you only brought cash with you, we offer a cash to card conversion - with no service fees - at our guest services tent by the box office and Lawn Chair rental hut. All main concession and merchandise stands take Visa/ MasterCard / Discover, American Express, and mobile payments. Visiting food trucks may accept cash payments.

Some artists do permit audio/video taping during their shows, others do not. Please check the day of show info section for up to date info on taping rules.

We do not have parking at our venue. There is, however, public street parking and nearby parking decks (see map for parking options). We’ve partnered with ParkWhiz to offer easy & reliable parking reservations before the show. Click HERE to purchase parking.

We do not have parking at our venue. We do, however, offer Accessible drop-off at the main entrance on Harnett Street next to the Skyline Center building located under a tent with chairs. There are also a few first come, first served Accessible spots on Harnett Street, designated by blue traffic cones. All other parking will be in near-by parking decks operated by ParkWhiz. You can purchase parking deck passes in advance here.

The drop off point is located on the corner of Harnett and 3rd Street. Drop off signage and a traffic controller will be on site to help guide your driver. Once dropped off, make your way to the entrance on Harnett and Nutt St. There is no entrance on Cowan Street.