Accessibility

Live Oak Bank Pavilion strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at (910)-632-5093 on Fridays from 10am-4pm, or send us a message online: Facebook | Instagram. For more urgent inquiries, you can text us my sending code word lobupdates to (910) 400-1232.

Arrival & Accessible Entrances: 

The main entrance (Harnett St.) to Live Oak Bank Pavilion is fully accessible. Live Oak Bank Pavilion does not own or operate any parking in the area; however, we do offer Accessible drop-off at the main entrance. Guests can be dropped off and wait in our Accessible waiting area (housed under a tent with chairs) while the driver parks at a nearby deck. If you are the driver with accessible needs, please contact us at 910-632-5093 or message us via our social media channels linked above and we will contact you with next steps. If you are a VIP ticketholder, our VIP parking deck and VIP entrance (Harnett St.) are fully accessible.

Restrooms: 

Our accessible restrooms are located near the stage, next to section 101 under the VIP club balcony. We have an additional Accessible portlet near the playground area behind the lawn. For our guests in the VIP club, there are two private restrooms and they are both fully accessible. 

Ticketing:

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

If the accessible section is sold out and you require a seat in this section, please contact us via social media (linked above) or leave us a detailed voicemail at 910-632-5093 and we will return your call as soon as possible. 

 

Lawn Seating:

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. Our accessible lawn area includes a designated pathway and entrance that is designed to accommodate people in wheelchairs and those with mobility aids. 

Accessible Parking:

Live Oak Bank Pavilion does not own or operate parking lots in the area, however, we do offer Accessible drop off at the venue's main entrance on Harnett Street at the Live Nation tent. There are chairs and shade available. If you are the driver and require Accessible parking, there are public spaces available along Harnett and Nutt Street on a first come, first served basis. Please message us on socials if you have more questions regarding parking.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

Live Oak Bank Pavilion takes pride in offering a variety of choices for guests with special dietary needs. We host a variety of local food trucks as well as two venue concession trucks (menu here) at every show. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. While outside food is not permitted, you may speak to a venue supervisor for permission to bring in outside food for any dietary needs the venue concessions does not offer.

Service Animal Policy

At Live Oak Bank Pavilion, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.

Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.

Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. The Met employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.

If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.

Sign Language Interpretation:

Live Oak Bank Pavilion offers sign language interpretation upon request. Requests for interpreters must be received at least two weeks before the event date. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.  You may email WilmingtonBoxOffice@livenation.com to arrange for an interpreter for your visit. Message us on social media for further details.

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in Live Oak Bank Pavilion is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to venue Wi-Fi network labeled LNListen or scan the QR code at the box office.

2. Download the Listen Everywhere app via the App Store HERE or Google Play Store HERE.

3. Connect to the audio channel in the app 

4. Enjoy the show! 

Using this app will work in any area of Live Oak Bank Pavilion!

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

Unexpected Needs

​​If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.